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Free shipping on orders over $100

Customer Care

TERMS OF USE

 

INTRODUCTION

These terms of use governs your purchases from, and your use of, the www.havanka.com website and forms a contract between you and Havanka Tekstil Turizm Ticket A.Ş. Turkey company tax id 4600708193, Maslak Mah. Dereboyu 2 Cad. Nurol Plaza, No:21/1 Sarıyer, Istanbul (hereinafter “HAVANKA”). By making a purchase from, and using, this website you have agreed to these terms of use. Please make sure that you have read and understood these terms of use when using our site.

 

CONFIRMATION

Once we have received your order we will send an electronic invoice to your e-mail address as a confirmation of your purchase. It is important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as guarantee of proof of purchase.

 

PAYMENT

You may pay with either credit or debit cards. Partnered banking services (iyzico) manages all of our banking transactions. HAVANA does not store any credit card numbers.

 

PAYMENT BY CARD

Pay with your Visa, AMEX or MasterCard securely over the Internet. Your payment is handled by ‘iyzico’ with secure encryption and under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. HAVANKA does not charge any extra costs for card payments. However, your bank may charge an additional fee depending on your card and bank. When paying by credit or debit card starting conditions apply as soon as the card transaction is approved. In the event that no payment has been received after submitting your order, HAVANKA may automatically cancel your order.

 

PROMO CODES

Promo Codes should be entered during the checkout process to be valid. Attempting to add a promo code after purchase will not be honored.

 

TAXES

All prices shown on the HAVANKA’s website, www.havanka.com, are excluding VAT if the delivery address is not Turkey which is the country that we produce our towels.

Please note that in case of an order is shipped to your delivery address, you may be subject to import duties and taxes, which are collected when the shipment reaches your delivery address. You will be responsible for payment of such import duties and taxes. It should be noted that HAVANKA has no control over these charges and, since these charges are different for different countries, HAVANKA cannot predict their amount. HAVANKA advises you to contact your local customs office for further information.

 

ORDERING

Orders made in another person's name without his consent, or otherwise will be reported to the authorities. HAVANKA holds the right to change prices, correct incorrect prices on all orders as well as final sales. If a price is incorrect, this may compel HAVANKA to cancel the purchase and refund any amount paid in the best way. This can be performed at any time.

Consumers have the right to return the order within 30 days from receiving the order. The right applies only in the case that the product and its original packaging can be returned in the same condition as when received. If consumers use their right to send back an order they should contact HAVANKA in order to get an address to send the goods to. Return shipping is paid by the consumer. If an item is damaged during transport, HAVANKA should be contacted within 30 days for information about compensation.

 

PERSONAL INFORMATION

When shopping with HAVANKA, we will save some of your data to fulfill your purchase. HAVANKA treats all personal information confidential. You have the right to request access to your data and if there is anything wrong you can get it changed or removed. HAVANKA may also use cookies, for example in order to improve your experience of the website. You can read more about how we use personal data and cookies here

 

PRODUCT

HAVANKA has the right to adjust prices, involve additional cost and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the towel. The pictures may differ depending on the color settings in your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.

The products color may slightly differ from to another (for example two Havanka Eternity Black towels) and the user accepts this changes in advance by purchasing it.

 

DELIVERY AND CANCELLATIONS

HAVANKA ships worldwide. Deliveries are made in cooperation with the postal services and their partners have the right to cancel purchases and return delivered goods by contacting HAVANKA’s customer service or using the contact form on HAVANKA’s website within 30 days from receiving the goods, provided the goods are unpacked and in the same condition as when you received them. However, the customer is responsible for the cost and risk for transporting the returned goods to HAVANKA.

In cases, you as a customer believe that the delivery is delayed in such a way that you no longer wish to fulfill the order, it is your responsibility to cancel the order. In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with HAVANKA either by email or telephone. If a product has been discontinued HAVANKA has the right to cancel the purchase and refund the paid amount to the customer. Daniel Wellington will notify the customer of a replacement or equivalent products if available.

 

COMPLAINTS TERMS

It is important that you as a customer carefully check your goods / products when you receive your shipment in order to verify that the products are not damaged and correct. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier. If you receive your item and see that it is damaged or does not match the one you ordered or, you shall also contact us within 30 days from receiving the product.

Any complaints shall be made to our customer service through our contact form on the contact page. Please supply the order number and the reason for complaint and we will get back to you shortly with instructions on how to return the item. Defective products returned to HAVANKA should be treated as if they were faultless. It is in all types of returns extremely important that the product is packaged in such a way that it cannot be damaged during transit. In the case that a returned product has no errors or faults. HAVANKA has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund.           

 

LIABILITY

HAVANKA's responsibility for errors in connection to delivery is limited to existing conditions of sale. HAVANKA bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.

 

FORCE MAJEURE

HAVANKA shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.

 

INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by HAVANKA or its subsidiaries or licensors. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of HAVANKA.

 

USER CONTENT

The www.havanka.com website may include user generated content from for example social media applications. HAVANKA does not claim any ownership in rights in such content (images, photos and videos etc.) and take no legal responsibility for it. In case you for suspect a violation of copyright, or any other right, or otherwise is offended by such content, please contact our customer service.

 

RETENTION OF TITLE

All products remain in HAVANKA property until full payment is made.

 

FRAUD

All attempts at fraud reported to the authorities and HAVANKA reserves the right to cancel the purchase if any suspicion is raised.

 

GOVERNING LAW AND JURISDICTION

These terms and your use of the www.havanka.com website are governed by Turkish law. To the extent permitted by law, Turkish courts shall have exclusive jurisdiction of any dispute arising from these terms of use and your use of the website, subject to HAVANKA’s right to prosecute a user at his/her place of residence.

 

TERMINATION

HAVANKA reserves the right to terminate your account and/or your use of the www.havanka.com website at its sole discretion. For example, if HAVANKA suspects that you have breached this terms of use. Such termination can be made without prior notice.

 

AMENDMENTS

HAVANKA may revise these terms of use from time to time. Every time you order a product from us, the general conditions in force at that time will apply to the contract between you and HAVANKA. You should therefore periodically visit this page to review the then current terms to which you are bound.

These terms of use were updated 2018-06-05.