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Free shipping on orders over $100

Customer Care

GENERAL INFORMATION

 

FREE SHIPPING

Free Shipping on all orders. Orders will be processed and shipped during the regular business days of Monday through Friday.

 

PRODUCT

Havanka beach towels are produced out of the highest quality combed cotton. As they are being finished by hand, stitching in the edges and leather logo might slightly differ from one towel to another.
The leather parts as the logos in both towel and bag of it are produced out of artificial material. So they will not color your towel’s cotton parts.
Havanka towel bag is designed to carry not way much heavier weights than a towel and a couple of small daily belongings like wallet and mobile phone.
Havanka packing box is produced out of highest-quality paperboard with Havana style. You may even keep it as a practical storage box at home.

 

SALE PRICE POLICY

All sale items and discounted items are final sale. Quantities are limited and are not eligible for exchange or store credit. If the price of an item has changed since you purchased that item(s), the new prices are not able to be transferred to any previous orders. We do not offer price adjustments.

 

CARE INSTRUCTIONS

While all of the Havanka towels can be used in pool or ocean water, they are not intended for strenuous physical water activity or long periods of time in heavily chlorinated water. All towels should be washed in cold water with similar colors. And a sensitive detergent should be used for washing it.

 

ORDER CHANGES

For security reasons, HAVANKA does not keep your credit card information on file. In some cases we are unable to make additional changes to your orders without contacting you for your credit card information. Please understand, this is in your best interest, and we will do our best to ensure this doesn’t happen often.

 

STANDARDS

We do care about the nature, so we produce our towels in an eco-friendly factory with the standards of OEKO-TEX Standart 100, SEDEX and BSCI

 

DAMAGES

Havanka guarantees its products to be free from damage or manufacturer defect for the first 60 days from date of order as long as you follow our care instructions. If you receive a damaged or defective item, please notify us within 5 days of receiving your merchandise and we will happily exchange the unwashed/unused item for the same item at no cost. Items being returned MUST BE CLEAN upon receipt. Soiled damages will be returned to owner as is.

 

TERMS OF USE

Our terms of use can be found here.